For any South African business working on the global stage, moving money across borders can feel like a frustrating game of chance. This guide is here to lift the lid on how it all works, so you can manage your international payments without the usual headaches and surprise costs.
Why Are Business Money Transfers Such a Pain?
For many entrepreneurs and finance teams in South Africa, sending or receiving money from overseas feels like a total black box. You send your funds off, hold your breath, and just hope the full amount arrives on time, without a big chunk mysteriously vanishing into fees you were never told about.
This isn't just a small annoyance. It's a real operational drag that hits your bottom line.

Slow settlement times are a classic problem. Waiting three to five business days for a crucial payment to clear can seriously mess with your cash flow, hold up payments to suppliers, and damage important relationships. It’s a common reality for businesses still relying on the old-school banking system for their global transactions.
The Hidden Costs Eating Into Your Profits
It's not just the delays. The real sting comes from the hidden fees and poor exchange rates. Most people look at the advertised transfer fee, but the biggest cost is often buried in the exchange rate markup—the FX spread.
This is the gap between the real mid-market rate (the one you see on Google) and the less attractive rate your bank or provider actually gives you.
Think of it this way: the bank buys currency at a wholesale price and sells it to you at a retail price. That difference, or margin, is their profit and your direct loss.
Over time, that small margin on every single transaction adds up. For businesses that make regular or large money transfers in South Africa, this can easily mean thousands of rands in lost revenue every year.
The Daily Operational Grind
The complexity doesn't end with the costs. The day-to-day admin of managing these payments creates even more friction for your finance team. Some of the biggest headaches include:
- Zero Visibility: It’s almost impossible to track a payment’s live status. This leads to endless uncertainty and hours wasted on follow-up calls and emails.
- Compliance Nightmares: Navigating the rules set by the South African Reserve Bank (SARB) can be a slow, manual process if you don't have the right systems in place.
- Poor Team Controls: Traditional banking platforms often lack basic features like multi-user access or custom approval levels, making it a nightmare to manage workflows securely and efficiently.
This guide will break all of this down, starting with how the payment systems actually work. Once you understand the machinery behind the scenes, you can spot the weak points and start making smarter choices for your business. We’ll show you how modern alternatives, like Zaro, are designed to offer a clearer, faster, and cheaper way forward.
Unpacking How Cross-Border Payments Actually Work
Ever wondered what happens behind the scenes when you pay an international supplier? When you send money from South Africa to Germany or the US, it doesn’t just magically appear in their account. It actually goes on a surprisingly complex, and often expensive, journey through the global banking system.
Getting to grips with this journey is the first real step towards making smarter international payments for your business. It shines a light on where the delays and hidden costs are, showing you exactly how your profits can get chipped away.

The SWIFT Network: A Not-So-Direct Flight for Your Money
The engine running most traditional money transfers in South Africa is a system called SWIFT (Society for Worldwide Interbank Financial Telecommunication). But here's the catch: SWIFT doesn't actually send money. It sends secure payment messages between banks.
Think of it like an old-school international postal service. If you wanted to send a parcel from Cape Town to a small town in rural France, your local post office wouldn’t have a direct flight.
- First, the parcel would probably go to a major hub like Johannesburg.
- From there, it would fly to a central European hub, maybe Frankfurt.
- Finally, it would be handed over to the French postal service for the final delivery.
Each stop adds time and handling fees. The SWIFT network works in a very similar way, using a chain of intermediary or correspondent banks. Each bank in the chain takes a slice for its trouble, which is why a single transfer can take 3-5 business days and often arrives with less money than you sent.
A SWIFT transfer is like a relay race where each runner (bank) takes a small cut of the prize money before passing the baton. By the time it reaches the finish line, you've lost both time and money.
Decoding the Foreign Exchange Mystery: Where the Real Cost Hides
While SWIFT fees are an obvious cost, the biggest hit to your bottom line often comes from something hidden in plain sight: the foreign exchange (FX) rate.
When you convert your South African Rand (ZAR) to another currency, you're probably not getting the rate you see on Google. This is where you need to understand the difference between two key rates:
- The Mid-Market Rate: This is the ‘real’ exchange rate. It’s the midpoint between what buyers are willing to pay and what sellers are willing to accept for a currency. Think of it as the true, wholesale price.
- The Customer Rate: This is the rate your bank gives you. It's almost always the mid-market rate plus a markup, which is also known as a "spread."
That spread is the bank's profit. It’s a direct, and often significant, cost to your business, but it's rarely broken out on your statement.
To see what this looks like in practice, let's compare a typical bank transfer with a modern fintech service that offers the real exchange rate.
Traditional Bank FX Rate vs Real Exchange Rate: A Cost Comparison
This table shows the hidden costs when sending R100,000 to the USA.
| Transfer Element | Traditional Bank | Modern Fintech (e.g., Zaro) |
|---|---|---|
| Amount to Send | R100,000 | R100,000 |
| Bank's Offered Rate (with 2% markup) | 17.64 ZAR to 1 USD | 18.00 ZAR to 1 USD |
| Real "Mid-Market" Rate | 18.00 ZAR to 1 USD | 18.00 ZAR to 1 USD |
| Recipient Gets | $5,668.93 | $5,555.55 |
| SWIFT / Correspondent Fees | ~ R500 (~$27.77) | R0 ($0) |
| Final Amount Received | ~$5,641.16 | $5,555.55 |
| Total Hidden Cost | R3,600 (spread) + R500 (fees) = R4,100 | R0 |
As you can see, the seemingly small percentage markup and fixed fees quickly add up, costing the business thousands of Rands on a single transaction.
The Real Cost for South African Businesses
This combination of transfer fees and exchange rate markups can be a massive drain. The South African remittance market hit USD 243.88 million in 2024 and is expected to grow to USD 415.40 million by 2033. Yet, the average cost of sending money from the country was still a hefty 8.2% in early 2025, according to a recent market analysis. For more details, you can read the South Africa remittance market trends on imarcgroup.com.
Once you understand these mechanics—the slow, expensive journey through SWIFT and the hidden costs baked into FX rates—you’re in a much better position to find a better way. It empowers you to ask the right questions and choose a financial partner that puts transparency and efficiency first, protecting your hard-earned profits.
Navigating South Africa's Regulatory Framework
For any South African business trading internationally, getting a handle on compliance can feel like wading through a sea of paperwork and confusing rules. When you’ve got a time-sensitive payment to make, the last thing you need is for it to get snagged in regulatory red tape. The first step to avoiding that headache is knowing who’s who in the world of financial oversight.
The two main players you'll deal with are the South African Reserve Bank (SARB) and the South African Revenue Service (SARS). Think of SARB as the gatekeeper of the nation's financial system; it sets the exchange control rules that govern how much money can move across our borders and why. SARS, on the other hand, is all about the tax side of things, making sure every international payment is properly declared and above board.
What this means for your business is simple: every payment needs a valid reason, and you’ll need the documents to prove it.
The Role of Know Your Business (KYB)
To make sure these rules are followed and to clamp down on financial crime, every bank and payment provider is legally required to verify their clients through a process called Know Your Business (KYB). It’s the business equivalent of the ‘Know Your Customer’ (KYC) checks you go through as an individual.
The point of KYB is to confirm that your company is a legitimate operation and to understand who owns and controls it. It’s a frontline defence against money laundering and fraud. While this used to mean piles of paperwork and long waits at the bank, modern fintechs have streamlined the process, letting you upload your company documents online for much faster verification.
A Stronger Financial Reputation
There’s been some great news for South African businesses on the global front recently: our removal from the Financial Action Task Force (FATF) grey list. This is a huge nod to the country's efforts in tightening up its anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks.
What does this mean for you? In short, it’s a big credibility boost. International banks are now more comfortable and willing to do business with South African companies. This translates to less friction, fewer potential delays, and more reliable cross-border payments for your business.
This improved standing is incredibly important, especially when you look at the numbers. Formal money transfers out to other SADC countries skyrocketed from R6 billion in 2016 to R19.3 billion in 2024. The pandemic played a big part, causing a 52% jump in 2020 alone as travel restrictions forced informal cash flows into official, trackable systems. You can read more about this shift and what it means for the regional financial landscape on citizen.co.za.
In this environment, getting compliance right isn't just a good idea—it's essential for doing business internationally.
Staying Ahead of Regulatory Changes
The rulebook for international payments is constantly being updated. For businesses navigating the complexities of these laws, tools like an AI legal assistant can be a massive help in simplifying compliance and staying on top of any changes.
This lets you get on with running your business, knowing your financial operations are fully compliant without you needing to become a legal scholar. Ultimately, partnering with a provider that takes compliance seriously is the key. It turns a potential nightmare into just another smooth, straightforward part of your day-to-day workflow.
Putting It All Into Practice: Smart Workflows for Business Payments
Knowing how international payments work is one thing, but actually putting that knowledge to work is what saves your business real money. It’s time to move from theory to a hands-on approach by building smart, repeatable workflows for the common payment situations you deal with every day. The goal is to ditch the slow, manual processes and replace them with efficient systems that cut down on both time and costs.
A perfect example of this is implementing accounts payable automation. Instead of your team spending hours chasing invoices and getting approvals, a solid workflow does the heavy lifting. This frees them up to focus on the bigger picture of financial management.
This structured approach to money transfers in South Africa is all about creating a predictable, low-cost system for every transaction. It doesn't matter if you're paying a supplier in China, bringing home revenue from an export deal, or paying a freelance developer in Europe.
Workflow 1: Paying International Suppliers
For any business that imports goods, paying overseas suppliers is a weekly, if not daily, reality. Unfortunately, this process is often riddled with frustrating delays and sneaky costs.
How It Usually Works With a Bank:
- The Paper Chase: You get an invoice in USD. Your team has to manually capture it, get it approved internally, and then painstakingly fill out the bank's payment instruction forms.
- The Rate Gamble: You tell the bank to convert your ZAR to USD. The bank gives you its own marked-up exchange rate, which is often 1-3% worse than the real one. That's an instant loss on the conversion.
- The SWIFT Slog: The payment gets sent out through the SWIFT network. It can take 3-5 business days to finally land, often passing through multiple "correspondent" banks along the way, each one potentially skimming a fee off the top.
- The Reconciliation Riddle: Your supplier finally gets paid, but the amount is often short because of all the hidden fees. This creates an accounting headache for you and can damage your relationship with a key supplier.
A Better Way With Zaro:
- Fund Your Account: Simply make a local EFT from your business bank account into your Zaro ZAR account. No fuss.
- Convert at the Real Rate: Inside your Zaro account, you convert ZAR to USD at the live mid-market exchange rate. No spread, no markups. What you see is exactly what you get.
- Pay Instantly: Send the USD directly to your supplier. Because Zaro taps into more efficient payment networks, the money often arrives much faster—sometimes even on the same day.
- Clean and Clear: The supplier receives the exact amount you sent. There are no surprise deductions. Your books are clean, and your supplier is happy. It’s that simple.
Workflow 2: Bringing Home Export Revenue
If you're an exporter, getting your foreign currency earnings back into South Africa efficiently is absolutely vital for covering your local operational costs.
How It Usually Works With a Bank:
When your client pays your USD invoice, the money lands in your traditional bank account. You're then forced to immediately convert it to ZAR at the bank's poor exchange rate. You lose a chunk of your hard-earned revenue before it can even be put to use.
A Better Way With Zaro:
Have your international clients pay directly into your Zaro USD account. You can hold the funds in USD, which protects you from ZAR currency swings. When you actually need Rands to pay salaries or rent, you can convert the USD to ZAR at the real exchange rate, ensuring you get the maximum value from your export income.
This straightforward workflow gives you total control over your foreign earnings.
The diagram below shows how critical compliance steps—like oversight from SARB/SARS, Know Your Business (KYB) checks, and meeting FATF standards—are woven into modern payment systems.

What this shows is how a compliant platform builds these regulatory hurdles directly into the workflow, turning a potential bottleneck into a smooth, automated part of the process.
Workflow 3: Paying Overseas Contractors and Freelancers
The rise of the global gig economy means more South African businesses are working with talented freelancers from all over the world. Paying them shouldn't feel like an international incident.
In a traditional setup, paying a contractor in Euros involves the same costly FX conversion and slow SWIFT process as paying a supplier. High bank fees on smaller, regular payments can add up to a significant operational cost.
With a platform built for modern business, you can pay your international team at the real exchange rate with incredibly low fees. This makes sure your freelancers and contractors get their full payment on time, every time, without your business bleeding money on unnecessary bank charges.
By adopting these smarter workflows, your finance team can stop being reactive paper-pushers and become proactive drivers of financial health for the business.
Choosing Your Financial Partner: Banks vs. Fintechs
When it comes to your business's international payments, the partner you pick is as crucial as the process itself. For decades, the only real choice for money transfers in South Africa was a traditional bank. Now, a new breed of fintech companies is on the scene, offering a completely different way of doing things.
This isn’t just a simple choice between an old, established institution and a shiny new app. It's a strategic decision that directly affects your bottom line, your operational speed, and your control over your finances in a tough global market. Getting to grips with the real differences is essential to making the right call for your business.
Unpacking Cost, Transparency, and Speed
The biggest and most immediate difference between banks and fintechs usually boils down to how much you pay and how clear those costs are. Traditional banks have long operated on a model where the true price of sending money abroad is hard to pin down.
- Banks: Their profit is often hidden in the exchange rate spread—a markup that’s rarely spelled out. On top of that, they add SWIFT fees and often unpredictable intermediary bank charges that can seriously inflate the final cost.
- Fintechs: Modern platforms like Zaro are built on a foundation of transparency. They give you the real mid-market exchange rate with zero spread, which means no hidden markups. The fee structure is simple and stated upfront, so you know exactly what you're paying before you hit send.
This difference in approach also impacts speed. A bank transfer zig-zagging its way through the SWIFT network can easily take several days to land, leaving you with cash flow headaches and uncertain suppliers. Fintechs, on the other hand, use more modern, direct payment rails, often getting the money there much faster—sometimes even on the same day.
Evaluating the Day-to-Day User Experience
For any busy finance team, the platform you use every day matters. A lot. The user experience can either be a constant drag on productivity or a tool that makes everyone’s job easier.
Let’s be honest: many traditional banking portals feel clunky and outdated. They seem designed around the bank’s internal systems, not the user’s needs. Navigating them can be a pain, reporting features are often limited, and simple tasks like adding a new supplier can involve a slow, paper-based process.
Fintech platforms are a world apart. They are designed from the ground up with the user in mind, featuring clean, intuitive dashboards that give you a real-time overview of all your accounts and payments. Everything from getting your account set up to making a payment is digital, quick, and self-explanatory.
The difference is stark. One feels like you’re trying to find your way through a bureaucratic maze, while the other feels like you’ve been handed a tool built specifically to solve your problem. This focus on a smooth user experience saves your team a huge amount of time and cuts down on the risk of human error.
Comparing Built-in Team Controls
As your business scales, so does the need for proper security and oversight for your payments. This is another area where the old and new models couldn't be more different.
With most traditional bank accounts, you get very limited administrative controls. It’s pretty common for a business account to have just one or two authorised users, which creates a dangerous bottleneck where a single person holds all the keys. This lack of detailed control is both a major security risk and an operational nightmare.
Modern fintech solutions are built for teams. They come with proper enterprise-level features right out of the box, allowing you to:
- Set up multiple users with different access permissions.
- Create custom approval workflows, so a payment needs a manager’s green light before it goes out.
- Assign specific roles—for example, letting a team member prepare a payment but not actually authorise it.
This level of granular control gives CFOs and finance managers the visibility and security they need to manage company funds with confidence. It turns the payment process from a high-risk, one-person job into a secure, auditable team effort.
Feature Comparison Banks vs Zaro for Business Transfers
When you lay the options side-by-side, the practical differences in day-to-day operations become crystal clear. For a South African business operating globally, features that save money, increase speed, and enhance security are not just nice-to-haves; they are competitive necessities. The table below breaks down how traditional banks typically stack up against a modern platform like Zaro.
| Feature | Traditional Banks | Zaro Platform |
|---|---|---|
| Exchange Rate | Mid-market rate + hidden markup (spread) | Real mid-market rate with zero spread |
| International Fees | SWIFT fees, intermediary bank fees, receiving fees | Single, low transparent fee. No SWIFT fees |
| Transfer Speed | Typically 2-5 business days via SWIFT network | Often same-day or next-day delivery |
| User Experience | Often complex, dated interfaces | Modern, intuitive digital platform |
| Multi-User Access | Limited or basic access for multiple users | Full multi-user support with custom roles |
| Payment Approvals | Basic or non-existent approval workflows | Customisable multi-level approval workflows |
| Issued Cards | Standard corporate cards, often with high fees | Multi-currency virtual and physical cards |
| Onboarding Process | Slow, often requires branch visits and paperwork | Fast, fully digital online onboarding |
This comparison highlights a fundamental shift. While banks provide the basic service of moving money, fintechs like Zaro have built a comprehensive platform around the actual needs of a modern finance team—focusing on transparency, control, and efficiency.
How Zaro Fixes Payments for Your Business
Dealing with the headaches of global payments really comes down to one thing: finding a partner who actually understands the problems South African businesses face every day. That’s exactly why we built Zaro. We designed it to tackle the friction points of old-school banking head-on—the hidden costs, the slow turnaround times, and the frustrating lack of control.
Our entire approach is built on getting rid of the biggest hidden fee in any international payment: the exchange rate spread. It’s a sneaky cost that chips away at your bottom line.
By giving you the real mid-market exchange rate with zero markup, we make sure you're not losing money before your payment has even gone out. This isn't a small change; it can easily save you thousands of rands on every significant transaction, directly protecting your profit margins.
Control and Efficiency Your Finance Team Will Love
Cost savings are just the start. Zaro gives your finance team the practical tools they need to work securely and get more done. Most banking platforms feel like an afterthought, with clunky admin features that create bottlenecks and even security risks. We’ve built a robust platform with proper, enterprise-level controls from the ground up.
This means you can easily set up:
- Multi-User Access: Give your whole finance team access, but with specific roles and permissions so everyone only sees what they need to.
- Custom Approval Workflows: Create multi-level payment approvals. No transaction goes out until the right people have signed off on it.
- Complete Visibility: See all your payments and balances in one clear, easy-to-use dashboard.
Zaro takes your business from a risky, single-user setup to a secure, team-based environment. It delivers the kind of governance and oversight that a modern finance team needs to manage company funds with total confidence.
Speeding Up Your Global Operations
In business, speed matters. We’ve made the whole payment process faster, beginning with a quick, fully digital Know Your Business (KYB) onboarding. You can get set up and running without drowning in paperwork. Once you’re in, the platform lets you hold both ZAR and USD accounts, putting you in control of when you convert your money.
This kind of speed is crucial. To put it in perspective, the SADC-RTGS system handled transactions worth a massive ZAR 223.78 billion in March 2025 alone. While it’s great for high-value settlements, SMEs are still stuck battling SWIFT fees and FX uncertainty for their day-to-day money transfers in South Africa. Zaro is the alternative you’ve been looking for. You can dig into the SADC settlement statistics on the SARB website if you’re interested.
We also issue debit cards for both your ZAR and USD accounts. This makes international spending simple and affordable, letting you skip the high fees banks usually charge for using corporate cards overseas. At the end of the day, Zaro is more than just a platform; it’s a financial partner built to help your business compete and win on a global scale.
Got Questions? We’ve Got Answers.
We get it. Moving money across borders can feel complicated. Here are some straightforward answers to the questions we hear most often from South African businesses.
What's The Biggest Hidden Cost I'm Not Seeing?
Without a doubt, it's the exchange rate markup. This is often called the 'spread', and it’s the difference between the real exchange rate (the one you see on Google or Reuters) and the rate your bank actually gives you.
A provider might boast about low fees, but they’re often making their money by giving you a less favourable exchange rate. It’s a hidden cost that never shows up on an invoice, quietly eating into your profits on every single transfer.
This is exactly why we built Zaro to offer the real exchange rate with zero spread. It’s the most direct way for businesses doing money transfers in South Africa to see immediate, real savings.
Seriously, How Long Should An International Transfer Take?
If you’re using your bank, you’re likely using the SWIFT network. This means your payment is hopping between several intermediary banks, which is why it can take anywhere from 3 to 7 business days to land.
Those delays can cause major headaches for your cash flow, especially when you have suppliers waiting for payment. Newer fintech platforms have built more direct routes for payments, often cutting that time down to a single day, or sometimes even faster.
Is Switching From My Bank To A Fintech A Hassle?
Not at all. In fact, it’s usually much quicker than opening a traditional business account. Modern platforms have a simple digital onboarding process called Know Your Business (KYB). You just upload your company's registration documents online.
Verification is typically much faster than at a bank. Once you're approved, you fund your account with a simple local bank transfer and can start making international payments right away. It’s designed to be user-friendly, so the whole switch is far less painful than you might think.
Ready to eliminate hidden fees and speed up your international payments? With Zaro, you get the real exchange rate, multi-user controls, and a platform built for the needs of modern South African businesses. Get started with Zaro today.
